If you wish to update your email and/or password, this can be done by tapping settings > profile > select the field you want to update > enter the new info > save.

If you are logged out of Carbon and have forgotten your password, click “forgot password.” > enter your email address > tap Reset Password. From there, you will receive an email to change your password.

If you did not receive an email when using the forgot password link, this means:

  1. There was a typo in your email address when you signed up.

  2. You either used sign-in with Apple or Sign-in with Google.

If this is the case, you need to reach out to support@joincarbon.com.

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